Thrive Hearing
Control app

Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.

Apple Device 

1. Ensure Bluetooth is enabled on their mobile device. Within the Settings menu go to Bluetooth and toggle to On.
2. Return to the Settings menu and tap General > Accessibility > Hearing Devices.
3. While the Apple device searches for available devices, power the hearing aids off then on to put them into pairing mode.
4. When the hearing aids are discovered, you will see their hearing aid name (“Michelle’s Hearing Aids”) under Devices.
5. Tap on the hearing aid name to connect the hearing aids to the mobile device.
6. You will see two pairing requests (one for each hearing aid). Select Pair for each request. These requests may be several seconds apart.
7. When pairing is complete, their hearing aid name will change from black to blue.

Android Device 

1. Tap the Settings icon on their mobile device.
2. Ensure Bluetooth is on.
3. While the Android device searches for available devices, power the hearing aids off then on to put them into pairing mode.
4. When the hearing aids are discovered, you will see their first name followed by Hearing Aid (“Michelle’s Hearing Aid”) under Available Devices. You will see this for each device.
5. Select the name of each hearing aid under Available Devices. When paired, they will appear in the Paired Devices list.

Apple Device 

1. Open the App Store®.
2. In the search box type "Thrive Hearing Control."
3. Tap GET to download the app to the Apple device.

Android Device 

1. Open the Google Play™ store.
2. In the search box type "Thrive Hearing Control."
3. Tap INSTALL to download the app to the Android device.

Apple or Android Device

Open the Thrive app. You will be prompted for setup:

1. Notifications — Select Allow or Don’t Allow. Notifications will send an audible alert to the hearing aids, place a notice on the Thrive app icon, and place a banner on the lock screen.
2. Location Services — Always Allow is recommended. Location Services are important for features such as geotagging, Fall Alert and Find My Hearing Aids.
3. End User License Agreement and Privacy Policy — Review the agreement and check both consent boxes. Click Accept.
4. Basic or Advanced Mode — Select desired mode and press continue. This can be changed later within the app.
5. Thrive App Sign In — Create the patient’s own account with an email address and password, or sign in with an existing Apple or Google™ account. This creates a cloud account and saves their Thrive app preferences.

Thrive Hearing Control app runs on all versions of iOS 14 or 15. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

Thrive Hearing Control app runs on Android 7.0 and higher. The following phones have been tested and certified as compatible:

Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.

Yes, the data is equivalent to a text message.

No, Fall Alert notifications are merely a tool that may assist in communicating certain information to one or more third-party contacts the user has identified. The Thrive app does not communicate with emergency services or provide emergency assistance in any way and is not a substitute for contacting professional emergency services. The operation of the Thrive app’s fall-detection features depends on wireless connectivity for both the user and the user’s designated contact(s), and the feature will not successfully deliver a message if Bluetooth® or cellular connectivity is lost or interrupted at any point in the communication pathway.

Connectivity can be lost under a number of circumstances, such as: a paired mobile device is out of range of the hearing aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing aids or mobile device are not turned on or sufficiently powered; a mobile device is in airplane mode; a mobile device malfunctions; or if bad weather interrupts a mobile device’s network connectivity.

No, the Fall Alert feature is designed and distributed as a general wellness product. The Fall Alert feature is not designed or in any way intended to detect, diagnose, treat, cure, or prevent any specific disease or particular, medical condition and is not targeted to any specific or particular population. Rather, the Fall Alert feature is designed only to detect that a user may have fallen and try to send a text message in response to such an event, in support of the user’s general health.

A Fall Alert is triggered if the hearing aid wearer falls while walking. It does not trigger in examples when the hearing aid wearer falls while on a bicycle, sliding or riding in a vehicle.

Yes.

The patient must have Location Services on their phone for the map to display.

No, for privacy reasons, we are unable to send a notification to the contact if the patient has removed them.

Yes, if a patient chooses to clear their cloud data, fall history will be lost. If a hearing professional disables the feature, fall data will be available for 30 days.

Yes, a contact can opt out at any time. If they do opt out, the patient will be notified. If the contact who opted out happens to be their only Fall Alert contact, the patient will get a notification in the Thrive Hearing Control app that the Fall Alert feature is inactive until another contact is identified.